Policy on the Collection and Use of Personal Information.


By using this website (hereinafter the ‘Site’) and providing your personal information to L5-S1 | Private Spine Clinic (hereinafter ‘L5-S1 | Private Spine Clinic’), you consent to L5-S1 | Private Spine Clinic collecting, using, disclosing, and retaining them as described in this personal information collection and use policy.


Collection of Personal Information

Personal information is collected through forms and through the interaction established between you and the Site:


First name;



Any other form field present during the collection;


The use of personal information by L5-S1 | Private Spine Clinic is in accordance with the provisions of this policy. Personal information is retained for the period necessary to achieve the purposes described in this policy and, if applicable, to comply with applicable laws and internal company policies.


Use of Cookies

This website uses cookies that are essential for its proper functioning and do not require your consent. These may include persistent cookies, which are stored on your computer and are not automatically deleted when you close your browser, or session cookies that are deleted when you close it. You can delete persistent cookies by clearing your browser’s browsing history. The Site uses analytical cookies like Google Analytics and Hotjar to measure web traffic and analyze visits to this site. These tools collect information about browsing, including: Truncated IP address (the address is not recorded in a format that can be used to identify an individual); Internet service provider; Operating system (e.g., MacOS, Windows); Device type and model (e.g., iPhone 12); Browser type, language, version, and other related data (e.g., Chrome, Safari); Region or city where the user is located; Referring site address; Point of origin (e.g., banner, email, social network, etc.);

Pages visited on the Site. Your consent is necessary to enable the use of these cookies. During your first visit to the Site, you will be invited to accept or reject these cookies.

To learn more about how Google Analytics processes data, please visit https://www.google.com/policies/privacy/

To learn more about how Hotjar processes data, please visit https://www.hotjar.com/fr/confidentialite/


Security and Storage of Information

The security of user information is a priority for L5-S1 | Private Spine Clinic. L5-S1 | Private Spine Clinic has implemented physical and technological mechanisms and measures to protect your personal information and safeguard its confidentiality. The information you provide is stored in places controlled by L5-S1 | Private Spine Clinic, and only individuals within the organization or its authorized partners who need to know this information are allowed to access it. Despite the measures that L5-S1 | Private Spine Clinic has put in place, as described above, it is impossible to guarantee that data transmitted over the Internet is secure. L5-S1 | Private Spine Clinic does not guarantee or represent in any way that the personal information you provide is transmitted securely, nor that it is fully protected against interception, loss, malicious use, or modification. L5-S1 | Private Spine Clinic assumes no obligation or liability for any damages that may result from unsecured transmission, interception, loss, malicious use, or modification of personal information.



Subject to legal obligations, L5-S1 | Private Spine Clinic will not sell the right to third parties to use its users’ personal information.



By providing your personal information to L5-S1 | Private Spine Clinic, you have consented to its use for a specific purpose. L5-S1 | Private Spine Clinic commits not to use your personal information for purposes other than those for which you originally provided your information (unless otherwise agreed in writing by you) and will seek your new consent when required.


Withdrawal of Consent

At any time, you have the right to withdraw your consent for the communication or use of the information provided. The person responsible for the protection of personal information ensures that this policy is respected and compliant with applicable regulations. They handle privacy incidents, process all requests for access, complaints, and corrections of personal information. L5-S1 | Private Spine Clinic appoints the following person as responsible for the protection of personal information:

Name: Louis Garon

Position: Directeur

Email: louis@l5-s1.ca

Phone: 418-914-3525

Website: l5-s1.ca


Use and Destruction of Information

L5-S1 | Private Spine Clinic retains personal information collected online and offline for as long as necessary for the purposes described in this policy. Additionally, the company retains and uses them as needed to comply with its legal obligations, resolve disputes, and enforce its legal agreements and policies.


Right to Access and Disclosure of Collected Information

You can request at any time to access the personal information held by L5-S1 | Private Spine Clinic about you. To be considered, your access request must be made in writing and addressed to the person responsible for the protection of personal information. The latter undertakes to respond in writing to your access request promptly and no later than 30 days from the date of receipt of the request. Failing to respond within 30 days of receiving the request, the responsible party is considered to have denied the request.


Changes to this Personal Information Collection and Use Policy

L5-S1 | Private Spine Clinic reserves the right to modify this policy at any time by posting a new privacy policy on the Site, without notice or obligation to you or any other person. The collection, use, and disclosure of your information by L5-S1 | Private Spine Clinic will be subject to the version of the privacy policy that is then posted and in effect.


Last Policy Update: October 10, 2023